OMT 303 · 3 Units
Operation Management
This course is focused on the design and control of the production process, as well as the reinvention of business operations in the production of goods or services. It involves responsibility in ensuring that business operations are efficient in terms of using as few resources as possible while also meeting customer requirements effectively. It is concerned with the whole management of a production or service system, which is the process of converting inputs (raw materials, labor, consumers, and energy) into outputs (goods and/or services for consumers).
- Pages
- 318
- Academic Program(s)
- Hospitality Management, Tourism Management
- Published
- Jan 07, 2026
Learning Objectives
After completing this module, students should be able to:
- Explain the principles and concepts of operations and production management.
- Identify the inputs, processes, and outputs involved in producing goods and services.
- Analyze production and service processes to determine their efficiency and effectiveness.
- Apply appropriate strategies for managing resources, productivity, quality, and customer requirements.
- Evaluate operational processes and identify areas for improvement or innovation.
- Develop practical solutions to improve business operations while minimizing resource use.
- Demonstrate problem-solving, teamwork, and decision-making skills in managing production and service operations.