Operation Management

• SCRIPT FOR ENTERING THE ROOM FOR DAILY CLEANING: ⚬"Hi my name is --- and I'm from Housekeeping would it be okay if I came in to clean the room at this time?“ LEAVING THE ROOM: "I hope that I have provided you with Very Good Service today. Is there anything else I can do for you?” • SCRIPT FOR ENTERING THE ROOM FOR DISCHARGE CLEANING: ⚬"Hi my name is --- and I'm from Housekeeping. Please excuse me while I prepare this bed for our next patient.“ SCRIPTING