Dr. Cindy M. Dela Cruz-Ochoa · Assistant Professor IV
I believe that education should empower students to apply knowledge beyond the classroom. My teaching methods include experiential learning, discussions, case studies, collaborative activities, and real-world applications to promote active participation and critical thinking. “Empowering minds, engaging communities, and creating meaningful change.”
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QSM 404
This course aims to equip students with the knowledge and skills to recognize, assess, and apply quality management processes within hospitality and tourism organizations. Students will learn to evaluate departmental operations and planning strategies, with an emphasis on improving service quality and organizational effectiveness.
OMT 303
This course is focused on the design and control of the production process, as well as the reinvention of business operations in the production of goods or services. It involves responsibility in ensuring that business operations are efficient in terms of using as few resources as possible while also meeting customer requirements effectively. It is concerned with the whole management of a production or service system, which is the process of converting inputs (raw materials, labor, consumers, and energy) into outputs (goods and/or services for consumers).
QSM 404
This course aims to equip students with the knowledge and skills to recognize, assess, and apply quality management processes within hospitality and tourism organizations. Students will learn to evaluate departmental operations and planning strategies, with an emphasis on improving service quality and organizational effectiveness.
OMT 303
This course is focused on the design and control of the production process, as well as the reinvention of business operations in the production of goods or services. It involves responsibility in ensuring that business operations are efficient in terms of using as few resources as possible while also meeting customer requirements effectively. It is concerned with the whole management of a production or service system, which is the process of converting inputs (raw materials, labor, consumers, and energy) into outputs (goods and/or services for consumers).
Dr. Cindy M. Dela Cruz-Ochoa is an Assistant Professor IV and the Head of the Extension Program Component at the Extension Services Office of Bulacan State University (BulSU). Her professional work focuses on community development, capacity building, sustainable initiatives, and strengthening partnerships between the University and various stakeholders. She is also a faculty member of the College of Hospitality and Tourism Management, where her academic interests include sustainable tourism, tourism and hospitality marketing, quality service management, operations management, and community engagement. Through her roles in instruction and extension, Dr. Dela Cruz-Ochoa is committed to promoting meaningful learning, sustainable development, and community empowerment.
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