Operation Management

Benefits of Queuing Theory • Queuing theory as an operations management technique is commonly used to determine and streamline staffing needs, scheduling, and inventory in order to improve overall customer service. The Psychology of Waiting The psychology of waiting is related to queuing theory. This is the component of queuing that deals with the natural irritation felt by many people who are forced to queue for service, whether they're waiting to check out at the supermarket or waiting for a website to load.