Operation Management

5. Waiting Line Strategy also known as a queuing system,its when a person or object spends time waiting in a line for an activity or transaction to happen. There are two levels of service for a waiting line: • low level, which is initially inexpensive to the company, • high level , which is initially expensive to the company. However, that expense may be worth it because the higher the customer satisfaction, the more likely a customer is to return. Attendance code2: “Black”