Operation Management

4 Success Factors when Building Service Design and Delivery Process 3. Consider Each Staff Role Within the Service • It's essential to determine which role is responsible for which part of the service, and how that role should carry out that part. • it can be extremely beneficial to get feedback on processes from the team members in those roles. This includes different levels of staff members, and those who are front stage as well as backstage. • the ability of your staff while designing the process, do not expect your frontline staff to be able to execute complex processes with consistency.