Operation Management

Designing Service Experience Customer service experience is the overall experience of a customer based on interaction with a company’s sales, support and service teams during and after a purchase.* Here are some of the important ingredients you cannot afford to miss in your customer service efforts: Ease of access to service Speed of response to customer Efficiency in resolving the issue Effectiveness of the resolution Friendliness of human or bot agents Friendly user interface (whether its display or call) Post service feedback and follow up