Operation Management

“Capacity” refers to the amount of business you can do over a set period of time. For example, the number of products you can make in a month, or the number of customers you can serve in an hour. The right capacity helps many aspects of your business Getting your capacity right can help you in several ways. ∙ Sales ∙ Costs ∙ Cash flow ∙ Quality ∙ Speed of service ∙ Reliability ∙ Flexibility