Operation Management

Perishability • Service-relevant resources, processes, and systems are assigned for service delivery during a specific period in time. If the service consumer does not request and consume the service during this period, the related resources may go unused. • When the service has been completely rendered to the consumer, this particular service irreversibly vanishes. • The service provider must deliver the service at the exact time of service consumption. • The service is not manifested in a physical object that is independent of the provider. • The service consumer is also inseparable from service delivery.