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Quality Service Management
ACCORDING TO MCFARLAND ACCORDING TO KOONTZ, O’DONNELL AND HEINZ WEIHRICH, It is the function by which managers build an organization through the recruitment, selection, and development of individuals as capable employees.” The management function of staffing is defined as filling position in the organization structure through identifying workforce requirements, inventorying the people available recruitment, selection, placement, promotion, appraisal, compensation, and training of needed people.”