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Quality Service Management

Quality Service Management — page 81 of 235

• Themed service gives appeal that may limit the service offers but some guest appreciate this limits because they want to experience new ventures of service products. • And it is also a way to add value to guest experience and can also used the idea of enhancing the service quality just to meet guest expectation. • Themed also maintain the illusion of fantasy in a service setting, and true this experience many good stories can be controlled and focused. • They also limit where the guest can actually go or what they can see. • ABut through themed they can carefully planned everything that focuses on guest expectation that the company or establishments intends them to experience.