Quality Service Management

Introduction • According to Walt Disney “ the show” is important in getting guest attention to meet their expectations. It also focus the physical aspects of the service setting. • Many restaurant nowadays use theme to create a feeling that guest are somehow immersed in another place and time to provide guest with extra ordinary experiences. • Theme creates a show that affects service experience. And thru theming the management create a unique and memorable setting that enhance and contributes to the total guest experience.